Support

Most questions are answered below. If yours is not, email [email protected] and we will reply, usually within one to two business days.

Getting a good set

How many photos should I upload?

Six to ten is the sweet spot. Mix the angles, the expressions and the lighting: a set built from varied photos looks more like you than a set built from ten near-identical selfies.

What makes a photo good enough to use?

• Your face is clearly visible, in focus, and not covered by a hat, sunglasses or a mask.
• The light is even — a window in front of you beats a ceiling light above you.
• Nothing important is cropped: keep the whole head in frame with a little space around it.
• Recent photos work better than old ones, especially if your hair or glasses have changed.

Which style should I choose?

For a CV, a company page or LinkedIn, start with the business or editorial styles. For a personal site or social profile, the cinematic and black-and-white styles carry more character. You can generate more than one set from the same photos.

Results

The portraits do not look like me

That is almost always the source photos rather than the style. Try a set built from more varied photos taken in better light, and avoid photos where your face is at an angle or in shadow.

My glasses look wrong

Frames and reflections are the hardest thing to generate. Include at least two photos without glasses if you have them, or pick a style where the pose is more frontal.

How many images do I get?

Each set returns a batch of portraits in one style, so you can choose the frame with the best expression rather than accepting a single image.

Plans and billing

How do I manage or cancel a purchase?

Open Settings → your Apple ID → Subscriptions on your iPhone or iPad. Purchases made inside an app are always managed by Apple, not by the app itself.

I paid but the app still shows the set as locked

Open the app while connected to the internet and use Restore Purchases from the profile or settings screen. If that does not resolve it, email us with the Apple order number from your receipt.

Refunds

Refunds are handled by Apple. Request one at reportaproblem.apple.com, and contact us if you need the purchase details.

Your data

How do I delete my photos and portraits?

Delete any saved portrait from the app at any time, or from your device's photo library. Source photos and generated portraits are removed from our processing storage within 7 days. To request removal of anything else, email [email protected].

Do I need an account?

No. There is no sign-up, no password and no profile to maintain. Purchases are tied to your Apple ID.

Is my data private?

The app contains no advertising trackers and we do not sell personal data. The privacy policy sets out exactly what is stored and for how long.

Still stuck?

Email [email protected] with your device model, iOS version and a short description of the problem. Screenshots help, and so does the Apple order number for anything to do with a purchase.

Email support